Traders who need attention come first.
Select a real trader to review its cases and complete recorded text timelines. A company administrator can inspect all traders with an audit entry on each open; other Iscalid STAFF see only their assigned traders. The separate trader OWNER site is at the root link. This view cannot send a customer message. Media attachments without a recorded text transcript are identified but not displayed here.
Company workspace
Use your own confirmed Iscalid email. Trader owners use their separate OWNER portal.
Sign-in stays on a trusted browser until expiry, sign-out or revocation. The two links share this site's browser session: company STAFF and trader OWNER should use separate devices or browser profiles. Never share passwords or sign-in codes.
Checking Iscalid access…
Trader details are hidden until the server confirms company-admin or assigned STAFF permission.
No Iscalid company access for this account
Only an authorised Iscalid company administrator or assigned STAFF member can use this view. A trader OWNER account cannot give itself company access.
Traders
Select a business
Cases needing an answer are first; the badge is not proof a person saw a phone notification.
Open a trader account
Choose a trader on the left to view its real cases and recorded WhatsApp conversations.
Trader
A case marked unanswered may still have a provider outcome not yet recorded here. Check the real thread and Kapso before sending; the 24-hour reply window still applies.
Cases for this trader
Each case opens its own status and summary alongside the customer’s recorded message timeline. A customer can have more than one case.
Conversations
Conversation
Work this thread in assigned STAFF desk ↗Company inspection is read-only. An administrator without a separate STAFF assignment cannot send, pause or take over this trader’s conversation.
Manage trader OWNER access Company administrator only
Current OWNER access
The protected server checks the administrator role, confirmed email, existing grants and selected trader; it audits every grant and revocation.