This work area is for Iscalid STAFF explicitly assigned to a trader. A company-admin title alone does not authorise a customer reply. Traders sign in at their separate OWNER site.
On a trusted phone, sign-in stays saved until sign-out, expiry or revocation. Iscalid must assign this confirmed STAFF account to the selected trader before any case work. Use a separate browser profile from a trader OWNER, and never share a password or code.